Armada Power Fleet Commander

Property User Guide

This page guides property managers through real-time monitoring, proactive maintenance insights, and centralized control for your connected device fleet via Armada Power’s Fleet Commander web application.

Menu

Welcome to Fleet Commander!

Fleet Commander is the command center for managing water heaters, thermostats, sensors, and smart valves across your properties. The platform delivers real-time operational insights, automated maintenance alerts, and remote device control, helping you reduce downtime, optimize energy use, and prevent costly failures.

Accessing Fleet Commander

Log in and Set Password

When granted access, users will receive an email with a personalized link, their username (typically FirstName.LastName), and a temporary password.

Tip: We recommend users log in as soon as possible and update their password.

  1. Click the login link from the welcome email.
  2. Enter the provided credentials (username/email and temporary password).
  3. Optional: Check “Remember Me” to stay logged in.
  4. On first login, users will be prompted to create a new password.

Logging Out

There are two ways to log out of Fleet Commander

From the Profile icon:

  1. Click the profile icon in the top right of the screen.
  2. Select Log Out from the dropdown menu.
  3. The user will be securely signed out and redirected to the login screen.

From the left navigation pane:

  1. Click the Log Out button on the bottom left of the screen.
  2. The user will be securely signed out and redirected to the login screen.

Quick Start Guide

Users new to Fleet Commander can follow these steps to get oriented and start monitoring properties effectively.

Quick View

The default Home page gives key information at a glance. See the Home section for details.

User Preferences

Users can set configurations that will carry over across the platform for their user account.

  1. Appearance: Click to toggle between Light Mode and Dark Mode
  2. Temperature unit of measure: Select either Celsius (°C) or Fahrenheit (°F)
  3. Time zone: Select the time zone to display timestamps in
  4. Property Portfolio: Verify that all the properties can be accessed in the dropdown

Bookmark Essential Views

Users can bookmark their frequently used pages in their web browser for daily monitoring:

  1. Devices by Address page for quick property-level monitoring.
  2. Alerts Map page for geospatial awareness of active issues.
  3. Alerts List filtered by “NEW” status to catch emerging problems immediately.

Best Practices for Fleet Commander

Follow these recommendations to maximize system effectiveness, prevent equipment failures, and maintain optimal property operations.

Alert Management

Check Critical and High Alerts Daily

Review the Alerts List filtered by Critical, Severe, and High severity at least once per day. These alerts indicate immediate risks like leaks, dangerous temperature levels, or device failures that require urgent attention.

See the Armada Power Fleet Commander – Insights and Troubleshooting guide for help interpreting alert insights.

Acknowledge Alerts Promptly

Use the Acknowledge function to track which alerts your team has seen, even if you can’t resolve them immediately. This prevents duplicate responses and ensures accountability.

Resolve Alerts with Detailed Notes

When resolving an alert, always add a clear Resolve Message explaining what action was taken (e.g., “Replaced faulty sensor,” “Cleared drain line blockage”). This creates a valuable maintenance history for each device.

Assign Alerts to the Right Team Members

Assign alerts to the person best equipped to handle them, e.g. maintenance staff for equipment issues or property managers for tenant-related concerns. This speeds response time and improves outcomes.

Don’t Ignore Low-Severity Alerts

Low and Moderate alerts often signal developing problems. Review the Alerts List and address them during routine maintenance to prevent escalation to Critical issues.

Device Monitoring

Review Connection Status Weekly

Check the Devices Map weekly to identify devices with poor connectivity (yellow or red indicators). Connection issues can prevent alerting to critical issues.

Monitor Device Connectivity

Review the Connection Status in the Device by Type List to identify devices that are not connected. Devices consistently offline may need Wi-Fi troubleshooting or router adjustments. 

Set Appropriate Alert Thresholds

Default alert thresholds are standard across most devices, but they can be customized based on operational needs.

Note: These setpoints should only be adjusted if there are specific concerns for the given device, including:

  • High-traffic properties: Lower the Max Alert Temp to catch overuse earlier.
  • Seasonal vacancies: Adjust Min Alert Temp to account for unoccupied units.
  • Moisture-prone areas or aging unit with active leaking: Lower Leak Sensor Threshold for extra sensor sensitivity.

Use Vacancy Mode During Turnovers

Enable Vacancy Mode from the Device Details page on water heaters in vacant units to save energy. Set the end date/time to coincide with the expected move-in, and the system will automatically restore normal operation.

Note: It is recommended to take the unit out of vacancy mode 1-2 days prior to any maintenance checks prior to occupancy to ensure the unit is up to temperature.

Review Device Insights Graphs for Usage Patterns

The Insights section on the Device Details Overview Tab shows power usage and temperature trends. Use these graphs to identify abnormal patterns like excessive cycling, which may indicate a failing heating element.

See the Insights and Troubleshooting guide for help interpreting device insights.

Preventative Maintenance

Use Alert History to Predict Equipment Failures

Devices with frequent temperature alerts may be nearing the end of their service life. Use the Alerts Tab in Device Details to review past issues and plan proactive replacements.

Export Data for Maintenance Records

Download alert and device data monthly using the Export Data button from the Alerts List or Devices by Type list. This creates documentation for warranty claims, compliance reporting, and capital planning.

Address Leak Alerts Immediately

Leak alerts should always be treated as high priority, even if the alert severity is only moderate. Early intervention prevents costly water damage and tenant displacement. Filter the Alerts List to the Type: Leak for quick visibility.

Check Data Trends After Service

After replacing a unit/component or performing maintenance, monitor the device’s Insights graphs in the Overview Tab from the Device Detail page for 48 hours to confirm stable operation.

See the Insights and Troubleshooting guide for help interpreting device insights.

System Configuration

Review User Permissions Quarterly

Audit the User Management page every three months to ensure former employees no longer have access and current team members have appropriate role assignments. Armada Customer Success Managers will coordinate with property managers to perform regular audits, as well.

Note: Access to User Management is permission-based. If you require access, contact your Customer Success Manager to adjust your user role.

Use Property Filtering Strategically

If you manage multiple properties, use the Property Dropdown on the Home page to focus your dashboard view on one property at a time. This reduces information overload and improves response speed.

Workflows

Daily

  1. Check the Home dashboard for Critical/High alerts to acknowledge or assign them.
  2. Review the Alerts List filtered by NEW status.
  3. Respond to and resolve assigned alerts.
    See the Armada Power Fleet Commander – Insights and Troubleshooting guide for help interpreting alert insights.

Weekly

  1. Review device connectivity status on Devices Map.
  2. Acknowledge or resolve Moderate alerts.
  3. Export alert data for weekly reporting.

Monthly

  1. Audit User Management to maintain access control.
  2. Review Alert History for devices with recurring issues.
  3. Download and archive monthly Alert List and Devices by Type reports.
  4. Verify Vacancy Mode settings in the Device Details for upcoming turnovers.

Profile

From the Profile page, users can review their user information and change their password.

To change a password:

  1. From the top-right corner of any page, click the Profile icon and then click Profile
  2. Click Update Password
  3. Set and confirm the new password
  4. Click Submit

Home

The Homepage serves as your central dashboard, providing a high-level overview of your connected device fleet and active alerts. From this screen, you can quickly assess system status, monitor devices across all categories, and respond to priority issues.

Tooltips & Definitions

Feature Description
Alerts System-generated warnings related to device performance, leaks, or other issues.
Severity Levels Critical (Act now to prevent significant damage/safety risks), Severe (Potentially dangerous situation requiring immediate action), High/Moderate (Needs attention when resources allow), Low (Not urgent but may indicate a future issue).
Devices Individual water heaters, thermostats, and sensors being monitored.
Water Heaters Electric water heaters equipped with the Armada Power Optimizer for remote monitoring and control.

Home Page Overview

From the homepage, you can quickly access several functions:

  1. Appearance: Toggle between Dark Mode and Light Mode
  2. Temperature: Toggle temperature format between Celsius and Fahrenheit
  3. Time Zone: Toggle time format between time zones.
  4. Profile: View profile information, reset password, or Log Out
  5. Property: Change the property selection to update views throughout Fleet Commander
    • A user will only see properties they have access to listed in the dropdown
  6. Alerts: View the Alerts summary for the selected propert(ies)
    • Hover over the information icon next to the title, “By Severity,” to see the definitions of alert severities.
    • Alerts move up and down the severity scale based on the type of alert and duration the condition has been present.
    • Click on any alert category to be taken to the Alert List page, pre-filtered to your selection.
  7. Devices: View the Device summary for the selected propert(ies)
    • Click on any device type to be taken to the Devices by Type List page, pre-filtered to your selection.
  8. Log Out
  9. Menu: Expand the menu and navigate to other pages.

Alerts

Alerts will automatically be generated based on the device insights data.

See the Insights and Troubleshooting guide for detailed information on alert types and severities.

Tooltips & Definitions

Feature Description
Alerts System-generated warnings related to device performance, leaks, or outages.
Last Observed The most recent date and time the active alert was registered by the system.
First Observed The initial date and time the alert was first detected.
Assigned To The user (or unassigned status) responsible for addressing the alert.
Acknowledge Marks the alert as noted and in progress without resolving it (the status changes to ACKNOWLEDGED).
Resolve Marks the alert as corrected (the status changes to RESOLVED).
Assign Alert Routes the alert to a specific user or email with an optional message.
Severity Levels Color-coded alert categories indicating urgency. This includes Critical, Severe, High, Moderate, and Low severities.
Export Data Allows users to download alert data for record-keeping or analysis.
Type The nature of the issue, such as Leak (moisture detection), temperature issue (High Temp or Low Temp beyond set thresholds), High Usage (abnormally high consumption), or Low Usage (no water draws for more than 2 days for occupied units).

Alerts List

The Alerts List Page provides a centralized location for monitoring, assessing, and responding to all system-generated warnings across the selected property. This is the primary interface for managing issues.

Alerts List Overview

  1. Device Type Selector: View All Devices or filter to a device type
  2. Property Selector: Allows users to filter alerts by a specific property.
  3. State: Filters alerts based on their status: NEW, ACKNOWLEDGED, or RESOLVED
  4. Severity Filter: Filters alerts by urgency level: LOW, MODERATE, HIGH, SEVERE, or CRITICAL
  5. Type Filter: Filters alerts by the issue type: Leak, High Temp, Low Temp, High Usage, Low Usage, or Other
  6. Alerts Table: Displays key details: Device Type (if viewing “All”), Address, Severity, Type, State, Last Observed, First Observed, and Assigned To
  7. Actions: Provides buttons to Acknowledge , Resolve , or Assign the alert
  8. Export Data: Allows users to download a report of the displayed alert data as a CSV or Excel file.

View and Prioritize Alerts

  1. Access the Alert List Page
  2. Select the Property as needed
  3. Select the Device Type or view All
  4. Filter to priority alerts as needed

    1. Filter by State to see only NEW alerts that haven’t been addressed.
    2. Filter by Severity to see the most urgent issues (e.g., selecting HIGH).
    3. Filter by Type to focus on a specific problem (e.g., selecting LEAK).
  5. Review the list of alerts
  6. From the Actions column, you can acknowledge, assign, or resolve the alert. See Working with Alerts for more details.
  7. You can click any alert row to open the Alert Details view.

Alerts Map

The Alerts Map provides a geospatial visualization of system alerts, allowing you to quickly identify and respond to issues across your property.

Alerts Map Overview

  1. Device Type Selector: View All Devices or filter to a device type
  2. Property Selector: Allows users to filter alerts by a specific property.
  3. Alert Type Filter: Filters alerts by the issue type: Leak, High Temp, Low Temp, High Usage, Low Usage, or Other
  4. Alert Severity Filter: Filters alerts by urgency level: LOW, MODERATE, HIGH, SEVERE, or CRITICAL
  5. Severity & Types Legend: Provides a key for the Alert Severity color indicators and the Alert Type icon indicators used.
    • Markers may be stacked if there are multiple alerts at the same location (Multi-Alert Location icon).
  6. The Alerts Map with indicators for each alerting device
  7. Zoom In/Out to adjust the map view.
  8. Click an alert icon to view more information

Alerts Details

The Alert Details page shows additional information for the given alert.

  1. Alert Info: Severity, Type, State, Message (e.g., Moisture detected), Assigned To, Location, and Last Observed
  2. A map of the Location of the alerting device
  3. A graph of the sensor insights at the time surrounding the alert.
    • For water heater sensors, the graph shows the top and bottom thermostat temperatures and power draws over time (as above)
    • For a leak alert, the graph shows when the sensor value crossed into the yellow (Moisture Detected) or red (High Moisture) zones.
      Note: The Moisture Detected zone exists only on Water Heater leak sensors. Separate leak sensors are only Dry or High Moisture
  4. Click Go to Device to go to the full Device Details page for the affected unit.
  5. From the bottom-left of the Alert Details, you can acknowledge, assign, or resolve the alert.

Working with Alerts

An alert can be processed by acknowledging the issue for later resolution, assigning the alert to a user for resolution, and/or marking the alert as resolved.

Acknowledge an Alert

  1. In the Actions column of the alerts list, or the bottom left of the Alert Details, click Acknowledge.
  2. This changes the alert status to Acknowledged, indicating that the issue is noted but not yet fixed.
    Note: Acknowledging is useful for removing the alert from the default “NEW” list until it can be installed so new alerts remain most visible.

Assign an Alert

  1. In the Actions column of the alerts list, or the bottom left of the Alert Details, click Assign Alert.
  2. The Assign Alert pop-up appears.
  3. Assign the alert to a User with access to Fleet Commander, and/or enter the person’s Email Address
  4. Add a Note, as appropriate.
  5. Click Assign
  6. The assigned user receives an email notification with alert details.

Resolve an Alert

Some alerts (like temporary moisture detection or brief temperature fluctuations) may resolve automatically when conditions return to normal. However, most alerts require manual resolution after the issue has been addressed.

  1. In the Actions column of the alerts list, or the bottom left of the Alert Details, click Mark Resolved.
  2. The Resolve Alert pop-up appears
  3. Add a detailed Resolve Message explaining the fix (e.g., “Drain line issue resolved”).
  4. Click Confirm to update the alert state.

Alert Notifications

Users can set automatic notifications for priority alerts to themself or others via Fleet Commander, Slack, Email, etc.

  1. Navigate to Alerts > Notifications

  2. Review existing notification subscriptions

    Note: Users may see existing alerts based on default recommendations, and can customize them as desired.
  3. Click Edit to manage the existing notification subscription.
  4. Click Delete to remove the notification subscription.
  5. Click New Notification to set-up a new alert subscription

    The Create Notification page will appear
  6. Select the Fleet Commander users (or Extra Emails for external users) that should receive the alert notifications.
  7. Select the Property(ies) for which alert notifications should be sent.
  8. Select the alert type(s) for which alert notifications should be sent.
  9. Select the minimum severity for which alert notifications should be sent.
  10. Select whether alerts should send daily reminders or not.
    • Note: The daily email will be sent in the morning Monday through Sunday and include all alerts meeting the criteria set above
  11. Select what notification type(s) should be enabled.
  12. Select any additional emails to send alerts to for contacts that do not have Fleet Commander access
  13. Click Create

Devices

Tooltips & Definitions

Feature Description
Address The unit-level address where devices are physically installed.
Active Alerts The total number of unresolved alerts that are currently active across all devices at that specific address.
Last Reported The timestamp indicating the most recent communication received from the device.
Connection State Shows whether a device is online and functioning normally (Green Checkmark), has active alerts (Red Alert Icon), connection status is unknown (Gray Warning Icon), or connection lost (Yellow Connection Icon).
Device Model Identifies the specific hardware type installed at a property.
Serial Number The unique serial number for the device.
Device ID The unique identifier assigned to the device.
Connection Status The status indicator on a device marker showing the health of communication (e.g., Green for fully connected, Red for poor connection).
Device Model Identifies the specific hardware type of the device installed.
Max Alert Temperature System-generated warnings related to device performance, leaks, or outages.
Leak Sensor Threshold The moisture level at which the system triggers a leak alert. Adjustable in the Configuration tab to match site-specific sensitivity requirements.
Vacancy Mode Temporarily lowers water heater temperatures during turnover periods to save energy. Set an end date/time, and the system automatically returns to normal operation when the unit is occupied.

Devices by Address

The Devices by Address page provides a detailed list of all devices deployed across the addresses associated with the selected property.

Devices by Address Overview

  1. Property Selector: Allows users to filter alerts by a specific property.
  2. Search Field: Select whether to search keywords in the address, property name, serial number, device model, or device ID to further filter the device list.
  3. Device List by Address: Displays all units/addresses with devices deployed, including how many of each device type is deployed.
  4. Active Alerts: The number of open alerts for devices at the given address.
  5. Click an Address row to view device details, such as the number of open alerts currently associated with each device at that address and the device’s connectivity status.
    Note: See the Device Details section for more information on the data shown in these tables.
  6. Click a Device row to open the Device Details page.

Devices by Type

The Devices by Type Page offers diverse ways to view and manage your connected hardware.

Devices by Type Overview

This page provides high-level information on devices organized by device type.

  1. Device Type tabs: Toggle between device types to filter the list.
  2. Property Selector: Allows users to filter alerts by a specific property.
  3. Search Field: Select whether to search keywords in the address, property name, serial number, device model, or device ID to further filter the device list.
  4. Total Devices: Count of devices of the selected device type and search criteria
  5. Export: Download the device list in Excel or CSV format
    See the sections below for details on the device list data for each device type.

See the sections below for details on the device list data for each device type.

Water Heaters

  1. Device ID: Unique identifying number for the device
  2. Address: The location the unit is deployed at
  3. Alerts: The number of open alerts for the device
  4. Connection Status: online/normal, for lost connection
  5. Last Reported: The last timestamp the device reported to Fleet Commander
  6. Temps: The water temperature for the top and bottom of the water heater
  7. Mode: Active if effectively communicating with Fleet Commander, Inactive if there are issues with connection or data quality.
  8. Serial and Model number: Identifiers for the model and unique serial number for the device
  9. Firmware: The current firmware version the device is using.
  10. Click a device row to open the Device details page.

Thermostats

  1. Device ID: Unique identifying number for the device
  2. Property: The name of the property the device is deployed at
  3. Address: The location the unit is deployed at
  4. Alerts: The number of open alerts for the device
  5. Connection Status: online/normal, for lost connection
  6. Last Reported: The last timestamp the device reported to Fleet Commander
  7. Mode: Heat, Cool, Auto, or Off
  8. Temperature: The current temperature at the thermostat sensor
  9. Setpoints: The temperatures at which the thermostat is set to go into Heat Mode (Heat setpoint) and Cool mode (Cool setpoint)
  10. Serial and Manufacturer: Identifiers for the manufacturer name and unique serial number for the device
  11. Click a device row to open the Device details page.

Leak Sensors

  1. Device ID: Unique identifying number for the device
  2. Name: The name of the device, identifying its location
  3. Property: The name of the property the device is deployed at
  4. Address: The location the unit is deployed at
  5. Alerts: The number of open alerts for the device
  6. Last Reported: The last timestamp the device reported to Fleet Commander
  7. State: Dry or Wet
  8. Battery (%): The current battery level of the device
  9. Signal (%): The current signal strength of the device
  10. Serial: The unique serial number for the device
  11. Firmware: The current firmware version the device is using.
  12. Click a device row to open the Device details page.

Temp Sensors

  1. Device ID: Unique identifying number for the device
  2. Name: The name of the device, identifying its location
  3. Property: The name of the property the device is deployed at
  4. Address: The location the unit is deployed at
  5. Alerts: The number of open alerts for the device
  6. Last Reported: The last timestamp the device reported to Fleet Commander
  7. Temperature: The current temperature at the thermostat sensor
  8. Humidity: The current humidity at the thermostat sensor
  9. Battery (%): The current battery level of the device
  10. Signal (%): The current signal strength of the device
  11. Serial: The unique serial number for the device
  12. Firmware: The current firmware version the device is using.
  13. Click a device row to open the Device details page.

Water Valves

  1. Device ID: Unique identifying number for the device
  2. Address: The location the unit is deployed at
  3. Alerts: The number of open alerts for the device
  4. Last Reported: The last timestamp the device reported to Fleet Commander
  5. State: Open or Closed
  6. Last Operated: Timestamp of the last change in State
  7. Serial: The unique serial number for the device
  8. Firmware: The current firmware version the device is using.
  9. Click a device row to open the Device details page.

Devices Map

The Device Map page provides a geospatial representation of your devices.

Devices Map Overview

  1. Device Type tabs: Select to filter the map by device type.
  2. Property Selector: Allows users to filter alerts by a specific property.
  3. Device Model Filter (for Water Heaters only): Filters the map by the device model number.
  4. Show non-commissions: toggle non-commissioned devices (those not reporting to Fleet Commander) on or off.
  5. Legend: Provides a key for the Connection Status color indicators and the Device Model icon indicators used (Device Model only available for the Water Heater device type.
    • Connections Status: The percentage of time the device was connected in the last 7 days.
    • Note: Markers may be stacked if multiple devices are at the same location (Multi-Device Location icon).
  6. The Device Map with indicators for each deployed device.
  7. Zoom In/Out to adjust the map view.
  8. Click an icon to view more information

Devices Details

The Device Details Page is your diagnostic hub for individual devices. Use it to monitor real-time performance, investigate alert history, adjust operational settings, and track connectivity trends all from a single screen.

See the Insights and Troubleshooting guide for help interpreting device insights.

Water Heaters

Tooltips & Definitions

Term Description
State of Charge % The amount of thermal energy (hot water) currently stored in the tank as a percentage of its maximum total capacity
Rated Power The maximum amount of energy the appliance consumes per unit of time when running at full capacity
Nominal Voltage The designated voltage value (such as 120V, 208V, or 240V) that the appliance is designed to operate on under standard conditions.
Tank Size The volume of water the storage tank holds at any given time
Last Observed The most recent timestamp of the device communicating with Fleet Commander
First Observed The first timestamp of the device communicating with Fleet Commander

Overview Tab

  1. Navigational tabs: Defaults to Overview
    • Alerts: Alert setpoint configuration, historical and current alerts list
  2. Water Temperatures: Displays current top and bottom water temperatures in Fahrenheit or Celsius.
  3. Weather: Provides a 5-day weather forecast for the device’s location.
  4. Connectivity: Displays the current connection state (Wi-Fi/LTE) and the connection percentage.
  5. Vacancy Mode: Allows a user to set an end date/time for Vacancy Mode to reduce temperatures while a unit is vacant.
  6. Alerts: Provides a summary of open alerts for this device only.
  7. Water Heater Specs: Displays fixed values like rated power, nominal voltage, and tank size.
  8. Insights: Interactive graphs showing usage or sensor data over time. Defaults to Usage, showing temperature of both elements and power draws.
  9. Timeline filters: Adjust the scope of the graph to a given timeframe
    • Click the 3D timeframe selection to change it to another preset, or to choose a custom date range
  10. Zoom: allows you to check the box and scroll in/out of the graph for more or less detail
  11. Leak Sensor: Shows the moisture score of the leak sensor attached to the water heater.

Alerts Tab

This tab shows the alert history and allows management of alerts for the device.

  1. Filter by Type: Filter the alert table by type of alert
  2. Filter by State: Filter the alert table by state of the alert
  3. Alert Setpoints: View and set the min and max thresholds for various alert types.
    Note: These setpoints should only be adjusted if there are specific concerns for the given device, including:

    • High-traffic properties: Lower the Max Alert Temp to catch overuse earlier.
    • Seasonal vacancies: Lower the Min Alert Temp to account for unoccupied units.
    • Moisture-prone areas or aging unit with active leaking: Lower Leak Sensor Threshold for extra sensor sensitivity.
  4. Alert History Table: Lists past and present alerts associated with the device.
  5. You can acknowledge, assign, or resolve an alert from this table.

Thermostats

Overview Tab

  1. Navigational tabs: Defaults to Overview
    • Alerts: Alert setpoint configuration, historical and current alerts list
    • Commands: Enables remote setting of the thermostat
  2. Indoor Temperature: Displays current indoor temperature and humidity level.
  3. Weather: Provides a 5-day weather forecast for the device’s location.
  4. Connection Status: Displays the current connection state (Wi-Fi/LTE) and the connection percentage.
  5. Alerts: Provides a summary of open alerts for this device only.
  6. Mode: Shows the current power mode of the thermostat
  7. Fan Status: Shows the current fan status of the thermostat.
  8. Vacancy Mode: Allows a user to set an end date/time for Vacancy Mode to reduce temperatures while a unit is vacant.
  9. Insights: Interactive graphs showing usage or sensor data over time. Defaults to History, showing the indoor temperature and humidity compared to the heating and cooling setpoints configured.
    Note: The Heat Setpoint is the temperature at which the thermostat is set to switch to Heat mode. The Cool Setpoint is the temperature at which the thermostat is set to switch to Cool mode.
  10. Runtime %: Shows the percentage of time the unit ran in in each mode within a given hour interval
  11. Weather Correlation: Shows the Indoor temperature and humidity compared to the outdoor values, along with the percentage of time the device was on within each hour interval

Alerts Tab

Similar to the water heater Alerts tab, the thermostat Alerts tab shows a historical and current list of alerts, and allows configuration of alert setpoints.

Note: These setpoints are standard across devices and should only be adjusted if there are specific concerns for the given device, depending on where the device is located, including:

  1. For devices in a garage, a lower Min temp may be appropriate to account for outdoor temperatures
  2. For devices in a utility closet with a furnace, a higher Max temp may be appropriate to account for furnace heat

Commands Tab

The Thermostat Commands allow users to change the runtime and settings on the device and trigger actions remotely.

Note: Access to this tab is role and group based. If you require access, reach out to your Customer Success Manager to adjust your user roles and/or groups.

  1. Set runtime commands for the mode and fan settings

    • System Mode: Whether the thermostat signals the HVAC to be heating, cooling, automatically switching between heat/cool, or Off
    • Setpoint Target: temperature to target when switching manually into Heat or Cool mode
    • Fan: Whether the thermostat signals the HVAC fan to be on, off, or automatically switching
  2. Change settings

    • Scheduling & Display: Select whether scheduling is enabled and what temperature scale to display on the thermostat.
    • Circulating Fan: Select whether the circulating fan is enabled, and what percentage of time the fan should run compared to its total operating period.
    • Humidity: Select whether the device is enabled to humidify or dehumidify, and to what humidity percentage.
    • Bounds & Offsets: Set the min and max temperatures
    • Lockout Options: Set which thermostat options are locked from manual adjustments

Leak Sensors

Overview Tab

  1. Navigational tabs: Defaults to Overview
    • Alerts: Alert setpoint configuration, historical and current alerts list
  2. Connection Status: Displays the current connection state (Wi-Fi/LTE) and the connection percentage.
  3. Alerts: Provides a summary of open alerts for this device only.
  4. Status: Shows whether there is a leak detected, and whether the sensor is plugged in
  5. Battery: Shows the current battery charge and the threshold for low battery alerts
  6. Insights: Interactive graphs showing usage or sensor data over time, including timeline filters. Defaults to Leak History, showing the moisture sensor values.

Alerts Tab

Similar to the water heater Alerts tab, the leak sensor Alerts tab shows a historical and current list of alerts, and allows configuration of alert setpoints.

Note: These setpoints are standard across devices and should only be adjusted if there are specific concerns for the given device.

Temperature/Humidity Sensor Details

Overview Tab

  1. Navigational tabs: Defaults to Overview
    • Alerts: Alert setpoint configuration, historical and current alerts list
  2. Readings: Displays the most recent temperature and humidity level reading.
  3. Weather: Provides a 5-day weather forecast for the device’s location.
  4. Alerts: Provides a summary of open alerts for this device only.
  5. Connection Status: Displays the current connection state (Wi-Fi/LTE) and the connection percentage.
  6. Battery: Shows the current battery charge and the threshold for low battery alerts
  7. Insights: Interactive graphs showing usage or sensor data over time, including timeline filters. Defaults to History, showing the temperature and humidity values.

Alerts Tab

Similar to the water heater Alerts tab, the temperature/humidity sensor Alerts tab shows a historical and current list of alerts, and allows configuration of alert setpoints.

Note: These setpoints are standard across devices and should only be adjusted if there are specific concerns for the given device.

Water Valves

Overview Tab

  1. Navigational tabs: Defaults to Overview
    • Alerts: Alert setpoint configuration, historical and current alerts list
  2. Connection Status: Displays the current status (Online or Offline), the timestamp the device last reported, and the signal strength.
  3. Alerts: Provides a summary of open alerts for this device only.
  4. Valve Status: The device’s current status (Open or Closed) and when it last changed state. Also allows the user to manually change the state.
  5. Temperature: The current temperature reading at the water valve location.
  6. Insights: Interactive graphs showing usage or sensor data over time. Defaults to Usage, showing temperature of both elements and power draws.
  7. Temperature Insights: Shows the temperature reading at the water valve location over time.

Alerts Tab

This tab shows the alert history and allows management of alerts for the device.

  1. Filter by Type: Filter the alert table by type of alert
  2. Filter by State: Filter the alert table by state of the alert
  3. Alert Setpoints: View and set the min and max thresholds for various alert types.
    Note: These setpoints should only be adjusted if there are specific concerns for the given device, including:

    • Seasonal vacancies: Lower the Min Alert Temp to account for unoccupied units.
    • Moisture-prone areas or aging unit with active leaking: Lower Leak Sensor Threshold for extra sensor sensitivity.
  4. Alert History Table: Lists past and present alerts associated with the device.
  5. You can acknowledge, assign, or resolve an alert from this table.

Configuration

The Configuration section allows users to manage entities within the system, ensuring accurate data management and controlled access.

Addresses Configuration

The Addresses page provides a table view of all individual unit addresses within the selected property.

Note: Configuration capabilities are permission-based. If you don’t see certain options or editing features you require access to, contact your Customer Success Manager to adjust your user role.

Tooltips & Definitions

Feature Description
ID Unique identifier assigned to each address.
Address The specific unit, suite, or apartment address.
Associated Property The property to which the address belongs.
Device Count Number of water heaters or devices registered at this address.
Export Data Allows users to download address data for record-keeping or analysis.
Registration Shows whether the unit address has been successfully registered in the system and associated with active devices.

Addresses Management Overview

  1. Property Filter: Allows you to select a property to filter the address list.
  2. Search Address: Begin typing in a specific address to narrow the results list
  3. Upload Addresses: Allows users to download a template admins can use to bulk upload/update addresses, and allows admins to add one or bulk addresses
  4. Total Addresses: Displays the number of addresses for the current Property filter.
  5. Export Addresses: Allows you to export the current list of addresses.
  6. Addresses list: Displays all registered addresses, including ID, Address, Associated Property, Registration Status, and Device Count.
    • Note: If the property has enabled PM software integration, the Vacancy status is pulled into this table. Otherwise, the value will be blank.
  7. Click an address to view additional Address Insights
  8. The Actions column allows users to Generate a QR code for residents to connect their application to devices at their address. It also allows Admins to Edit or Delete an address.

Generate QR

Property managers can provide tenants with the QR code to link their Armada Power Fleet Commander mobile application with Armada devices at their address.

  1. Click Generate QR from the Addresses List Actions column to open the Address QR Code pane
  2. The property can Print or present the QR code and UUID to the resident
  3. The resident scans the QR code to link the application to the correct address and device(s)
  4. If the QR code does not work, the application with direct the resident to enter the UUID instead.

Exporting Addresses

Click the Export Data button at the top right of the page to download the current address view as a CSV or Excel file.

Users Configuration

The Users page allows users to manage access and permissions for all users across their assigned groups and properties.

Note: Configuration capabilities are permission-based. If you don’t see certain options or editing features you require access to, contact your Customer Success Manager to adjust your user role.

Tooltips & Definitions

Feature Description
Username The unique identifier for a user account.
Access Roles Defines the type of access a user has across properties (e.g., Property User, Property Manager, Alert Management Access).
Groups The organizational groups a user is assigned to.
Edit User Allows authorized users to modify a user’s details, roles, and property access.
Create User Allows authorized users to establish a new account and assign initial roles/groups.
Reset Password An action to send a user a temporary link or password to regain account access.

User Management Overview

  1. Search: Filter the user list by keywords
  2. Users List: Full list of users in your scope and search criteria
  3. Click a user to open the Edit User page.

Create a User

  1. Click the Create User button in the top right corner of the Users Configuration page.
  2. The Create User pane will appear
  3. Fill in the required fields (Username, Email, First/Last Name, Temporary Password).
    Note: Users should only be created using a corporate email address for security purposes
  4. Assign Group(s) and Assign Role(s) to grant specific access rights to the new user.
    See the Roles and Permissions appendix for a description of roles’ access
  5. Click Create User to finalize the account creation.

Edit a User

  1. Click on the user’s row from the Users List to open the Edit User pane
  2. Update the user’s email, name, groups, roles, property access, and Instance access as needed.
  3. Access Roles: define the type of access a user has (e.g., Property User/Property Manager, Maintenance User/Manager).
    See the Roles and Permissions appendix for a description of roles’ access
  4. You can also toggle the user between Active or Inactive, reset their password, or delete them as needed.
  5. Click Save to apply any changes to the user’s Fleet Commander profile.

Delete a User

  1. Click on the user’s row from the Users List to open the Edit User pane
  2. Click Delete

Appendices

Understanding Insights Data

The patterns shown in the Device Overview insights graphs can help you understand whether a device is functioning normally, or to troubleshoot issues that may be affecting it’s performance.

See the Insights and Troubleshooting document for guidance on interpreting insights data.

User Roles and Permissions

A user’s roles determine what features they have access to in Fleet Commander.

Base User Roles

Base user roles, such as Property Manager, Maintenance Manager, etc. typically have standard, read-only access to relevant pages for day-to-day operations.

All roles have the below baseline permissions:

  • View Devices’ insights, comms, and alert data
  • Resolve and acknowledge alerts
  • View addresses
  • Set alert notifications
  • Set personal preferences
Access Rights Description
Property User Baseline access
Maintenance User Baseline access
Maintenance Manager Baseline access plus view/edit permissions on Users Configuration
Property Manager Baseline access plus view/edit permissions on Users Configuration

Supplemental Roles

A user may have supplemental roles that allow write access to relevant features for operations management and customization.

Note: If you require access to a feature you don’t currently have, contact your Customer Success Manager to adjust your user roles.

Access Rights Description
Alert Management Access Supplemental role that allows the user to assign alerts and modify alert setpoints
User Management Access Supplemental role that allows the user to view, add, edit, and delete other users, and reset users’ passwords
Device Control Access Supplemental role that allows users to set vacancy mode on water heaters and set commands on thermostats

Support Resources

Questions About Fleet Commander

Reach out to your Customer Success Manager with any inquiries regarding Fleet Commander use.

See the Armada Power Fleet Commander – Insights and Troubleshooting guide for help interpreting alert insights.

Reporting an Issue

If you are experiencing an issue using Fleet Commander, contact your Customer Success Manager.

If you are experiencing an issue with Armada devices that require technician assistance either remotely or on sight, contact the support line at 1-855-820-7500. This number can also be found on the Armada Power Optimizer device.

Glossary

This glossary defines key terms and features used throughout Fleet Commander.

A

Acknowledge
An action that marks an alert as noted and in progress without resolving it. The alert status changes to ACKNOWLEDGED, indicating the issue has been seen by your team but not yet fixed.

Actions Column/Panel
A section in list views (Alerts, Addresses, Users) that provides buttons to perform tasks like acknowledging, resolving, assigning, editing, or deleting items.

Active Alerts
The total number of unresolved alerts currently associated with a device or address. Displayed in device lists and address views.

Address
The unit-level location (apartment number, suite, etc.) where devices are physically installed. Managed in the Addresses Management page under Configuration.

Address List
A table view showing all registered unit addresses within a property, including associated devices and active alerts.

Alert
A system-generated warning related to device performance, leaks, temperature issues, usage anomalies, or connectivity problems. Alerts are categorized by severity and type.

Alert Details Pop-up
A window that appears when clicking on an alert row, showing comprehensive information including severity, type, assigned user, location, and a historical graph of sensor values.

Alert History Table
A log of all past and present alerts for a specific device, accessible in the Alerts Tab of the Device Details page.

Alert Marker
A color-coded icon on the Alert Map representing the location, severity, and type of an active alert.

Alert Setpoints
Configurable thresholds that determine when the system triggers an alert (e.g., Max Alert Temp, Min Alert Temp, Leak Sensor Threshold). Adjustable in the Device Details Alerts Tab.

Alert Type Icons
Symbols inside map markers that indicate the nature of an alert (e.g., water droplet for leak, thermometer for temperature issue).

Alerts Map
A geospatial visualization showing the location and severity of all active alerts across your properties.

Alerts Panel
The left section of the Home dashboard that summarizes open alerts by severity and type, with clickable links to filtered alert lists.

Alerts Tab (Device Details)
A section of the Device Details page that displays alert history, filtering options, and alert threshold settings for a specific device.

Assign Alert
A function that routes an alert to a specific user or email address with an optional message. The assigned person receives automatic email notification.

Assigned To
Indicates which user (or unassigned status) is responsible for addressing an alert.

Associated Property
The property to which an address or device belongs, used for filtering and organizational purposes.

C

Comms Tab
A section of the Device Details page that displays connectivity data, including connected time percentages and historical signal strength graphs.

Configuration
A section of Fleet Commander (accessed from the Left Navigation Menu) that allows authorized users to manage addresses and user accounts.

Configuration Tab (Device Details)
A section that allows advanced remote adjustment of device parameters such as Rated Power, Device Mode, and alert temperature limits. Access is permission-based.

Connected Time
The percentage of time a device has maintained communication with the platform, displayed for current day, 7-day, 14-day, and 30-day periods in the Comms Tab.

Connection State/Status
Indicates whether a device is online and communicating normally (green checkmark), has active alerts (red alert icon), connection status unknown (gray warning icon), or connection lost (yellow icon).

Critical (Severity)
The highest alert priority level, indicating an issue requiring immediate action to prevent significant property damage, safety risks, or system failure. Color-coded dark red.

D

Device
An individual piece of smart equipment being monitored by Fleet Commander, such as a water heater optimizer, thermostat, leak sensor, temperature sensor, or water valve.

Device Count
The number of devices registered at a specific address, shown in the Addresses Management page.

Device Details Page
A comprehensive diagnostic hub for individual devices, containing multiple tabs (Overview, Comms, Alerts, Graphs, Information, Configuration, Status History) for monitoring and management.

Device ID
The unique identifier assigned to each device in the system, used for tracking and configuration.

Device List
A sortable, filterable table view displaying all devices of a selected type with key status indicators.

Device Markers
Color-coded icons on the Devices Map representing each device’s location and connection status.

Device Model
Identifies the specific hardware type of a device (e.g., specific water heater model, thermostat type).

Device Mode
The operational state of a device, which can be set to Regulation (normal operation), Standby, or Maintenance mode via the Configuration Tab.

Device Type List
A breakdown showing the count of each device category (water heater, thermostat, sensor, etc.) installed at an address.

Devices By Address
A view that organizes devices by their physical location, showing all equipment installed at each unit address.

Devices By Type
A view that categorizes devices by hardware type (Water Heaters, Thermostats, Leak Sensors, etc.) with filtering and search capabilities.

Devices Map
A geospatial representation of all connected devices, with color-coding to indicate connection status.

Devices Panel
The right section of the Home dashboard that summarizes the number of devices by type deployed at the selected property.

E

Edit User
A function that allows authorized administrators to modify a user’s contact information, roles, and property access.

Export Data
A function that downloads the current view of alerts, devices, or addresses as a CSV or Excel file for record-keeping or analysis.

F

False Report
An option when resolving an alert to indicate the alert was triggered incorrectly (e.g., sensor malfunction, temporary environmental condition).

Filter by Severity
A dropdown control that limits displayed alerts to a specific urgency level (Critical, Severe, High, Moderate, or Low).

Filter by Type
A dropdown that shows only alerts or devices of a specific category (e.g., Leak, High Temp, Water Heaters).

First Observed
The initial date and time an alert was first detected by the system.

G

Go to Device
A button in the Alert Details pop-up that navigates directly to the full Device Details page for the affected equipment.

Graphs Tab
A section of the Device Details page showing operational data visualizations like temperature trends, power usage, and state of charge over time.

Groups
Organizational categories to which users are assigned, typically corresponding to properties or management teams.

H

High (Severity)
An alert priority level indicating issues that need attention when resources allow but are not immediately critical. Color-coded orange.

High Temp
An alert type triggered when water temperature exceeds the maximum threshold set in device configuration.

I

ID (Address)
The unique identifier assigned to each address in the system.

Indoor Temperature
For thermostats, displays the current temperature and humidity level inside the unit, shown on the Device Details Overview Tab.

Information Tab
A section of the Device Details page displaying device specifications, firmware version, and historical status data.

Insights
Interactive charts on the Device Details Overview Tab showing device usage or sensor data over time, with selectable time ranges (1H, 3H, 12H, 1D, 3D, 30D).

Interactive Map
The geospatial interface used in both the Alerts Map and Devices Map for visualizing locations and statuses.

L

Last Observed
The most recent date and time an alert was registered by the system.

Last Reported
The timestamp indicating when a device last successfully communicated with the platform.

Leak
An alert type triggered when a leak sensor detects moisture above the configured threshold.

Leak Sensor
A device that monitors for water leaks and moisture, triggering alerts when thresholds are exceeded.

Leak Sensor Threshold
The moisture level at which the system generates a leak alert. Adjustable in the Configuration Tab to match site-specific sensitivity requirements.

Left Navigation Menu
The menu bar on the left side of the screen providing access to Home, Alerts, Devices, and Configuration sections.

Low (Severity)
The lowest alert priority, indicating informational issues that are not urgent but may signal developing problems. Color-coded blue.

Low Temp
An alert type triggered when water temperature falls below the minimum threshold, potentially indicating a malfunctioning heating element or power issue.

Low Usage
An alert type indicating abnormally low energy consumption, which may suggest a device is offline or not heating properly.

M

Map Markers
Color-coded icons representing device or alert locations on geospatial maps.

Max Alert Temperature
The upper temperature limit that triggers a High Temp alert when exceeded. Configurable in device settings.

Min Alert Temperature
The lower temperature limit that triggers a Low Temp alert when the water temperature falls below it.

Moderate (Severity)
A mid-level alert priority requiring attention when resources allow. Color-coded yellow.

N

NEW (Status)
An alert state indicating an issue has been detected but not yet acknowledged or resolved.

Nominal Voltage
The standard operating voltage for a device, displayed in device specifications.

O

Overview Tab
The main status hub in Device Details, showing real-time temperatures, weather, connectivity, alerts, and usage insights.

P

Pop-up Details
Information windows that appear when clicking on map markers or alert rows, displaying summary data and action options.

Property
A building or property portfolio containing multiple unit addresses and devices.

Property Dropdown/Selector
A control that filters the dashboard view to show data for a specific property or all properties.

R

Rated Power
The maximum power consumption specification for a device, displayed in device information.

Registration
Indicates whether a unit address has been successfully registered in the system and associated with active devices.

Reset Password
An administrative action that sends a user a temporary password or link to regain account access.

Resolve
An action that marks an alert as corrected, changing its status to RESOLVED and removing it from the NEW alerts list.

Resolve Message
A required note explaining what action was taken to fix an issue when resolving an alert (e.g., “Replaced faulty sensor”).

RESOLVED (Status)
An alert state indicating the issue has been fixed and is no longer active.

Roles
Permission levels that define what a user can access and modify within Fleet Commander (e.g., Property User, Property Manager, Alert Management Access).

S

Search Field
A dropdown allowing users to filter lists by specific criteria such as Address, Serial Number, Model Number, or Device ID.

Serial Number
The unique manufacturer-assigned number for a device.

Severe (Severity)
A very high alert priority indicating a potentially dangerous situation requiring immediate action. Color-coded red.

Severity
The urgency classification of an alert: Critical, Severe, High, Moderate, or Low.

Severity Legend
A key showing the color-coding system for alert priorities on maps and lists.

Signal Graphs
Visualizations in the Comms Tab showing historical Wi-Fi and LTE signal strength for devices.

Stacked Markers
Map icons indicating multiple devices are located at the same address or very close proximity.

State (Alert)
The status of an alert: NEW, ACKNOWLEDGED, or RESOLVED.

State Filter
A control that displays only alerts with a specific status.

Status History Tab
A log of device activity, status changes, energy consumption, and power data over time.

T

Temperature Sensors
Devices that monitor ambient or water temperature and trigger alerts when thresholds are exceeded.

Thermostats
Smart temperature control devices for heating and cooling systems, monitored through Fleet Commander.

Tooltips
Brief explanatory text that appears when hovering over information icons in the interface.

Top Center Dropdown
The property selector at the top of the Home dashboard.

Type (Alert)
The category of issue: Leak, High Temp, Low Temp, High Usage, Low Usage, or Connection Issue.

Type Filter
A control that displays only alerts or devices of a specific type.

U

Username
The unique identifier for a user account, typically in FirstName.LastName format.

V

Vacancy Mode
A feature that temporarily lowers water heater temperatures during unit turnover to save energy. The system automatically returns to normal operation at a set end date/time.

W

Water Heaters
Electric water heaters equipped with Armada Power optimizers for remote monitoring, control, and energy management.

Water Heater Specs
Fixed device specifications including rated power, nominal voltage, and tank size, displayed in the Device Details Overview tab.

Water Temperatures
Current top and bottom water temperatures for water heaters, displayed in Fahrenheit or Celsius on the Device Details Overview tab.

Weather
A 5-day forecast for the device’s location, shown on the Device Details Overview tab.

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